Annual Report 2022

Total Quality Management Center

Toshihiro Ishihara, Tomohiko Katou, Nobuhisa Soga, Asuko Sekimoto, Touru Akagi, Chiaki Hayashi, Mihoko Asanabe, Yoshiaki Miyazaki, Kazuaki Shimada

Introduction

 We are engaged in cross-organizational improvement activities that contribute to improving the quality of medical care, the workplace environment, and patient satisfaction.

The Team and What We Do

 In 2022, our activities included:

(1) We created a floor map to respond to the many inquiries from outpatients regarding the hospital guidance.

(2) We created videos for each item regarding the flow from reception to medical treatment.

(3) As an initiative to improve staff satisfaction, we introduced a kitchen car exclusively for staff.

Future Prospects

 We will continue to promote comprehensive quality management and operation of the hospital utilizing QI (Quality Indicator) at the NCCH through smooth operation of the TQM Center by deliberating the TQM Center's activity policy and other important matters, and sharing information appropriately.